Refund policy

We want you to love your Arabella Sophia pieces. If something is not right, here is how returns and exchanges work.

Return window
You have 14 days from the date your order is delivered to return an item for a refund. From day 15 through day 21 after delivery, we can offer an exchange only. After 21 days, we are unable to accept returns or exchanges.

What we accept
Items must be unworn, unwashed, and in their original condition with all tags attached. Please include the original packaging if you can. We cannot accept items that show signs of wear, washing, alterations, perfume, deodorant, makeup, or pet hair. We do not have final sale items, so everything you order is eligible under this policy.

How to start a return or exchange
Email us at returns@arabellasophia.com with your order number and the item or items you would like to return or exchange. Once your request is approved, we will send you the return address and instructions. Please do not send items back before you hear from us, as returns sent without approval cannot be accepted.

Exchanges
We are happy to exchange an item for a different size or color, subject to availability. We cover the cost of shipping your exchange to you. You are responsible for shipping the original item back to us. If the size or color you want is out of stock, we will offer a refund if you are within the 14 day refund window, or store credit if you are past it.

Return shipping
For returns, you are responsible for the cost of shipping the item back to us. We recommend using a tracked service, since we cannot be responsible for returns that are lost in transit. Original shipping charges are not refundable.

Refunds
Once we receive and inspect your return, we will email you to let you know whether the refund was approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it can take some additional time for your bank or card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at arabella@arabellasophia.com.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not the item you ordered, email returns@arabellasophia.com within 7 days of delivery with your order number and photos. We will make it right at no cost to you, including covering return shipping and sending a replacement or a full refund.

Questions
You can always reach us at arabella@arabellasophia.com.